Privacy Policy

1. Who we are

Clarido is operated by Clemer Labs Inc., a company registered in Quebec, Canada. Our privacy officer can be reached at privacy@clarido.ca.

2. What we collect

• Account information — your name, email address, and password (encrypted) when you create an account.
• Uploaded documents — the files you submit for analysis (RFPs, project documents, etc.).
• Usage data — pages visited, features used, to improve the service.
• Payment information — processed by Stripe. We never store your card numbers.
• Technical data — IP address, browser type, for security and service operation.

3. Why we collect this data

• Provide the service — analyze your documents and generate results.
• Manage your account — authentication, permissions, billing.
• Improve Clarido — understand how the service is used to make it better.
• Security — detect and prevent unauthorized access.
• Legal obligations — meet regulatory requirements.

4. Sharing with AI providers

To analyze your documents, we send their content to third-party artificial intelligence providers (currently Google Gemini and Anthropic Claude). These providers:

• Process your data solely to perform the requested analysis.
• Do not use your data to train their models.
• Do not retain your data beyond processing.
• May have servers located in the United States or elsewhere. We have conducted a privacy impact assessment for these transfers, as required by Quebec's Law 25.

5. Data retention

• Account data — kept as long as your account is active.
• Uploaded documents — automatically deleted 30 days after upload.
• Analyzed content — automatically deleted 30 days after analysis.
• Technical logs — kept for a maximum of 48 hours.
• After you close your account, all your data is deleted within 30 days.

6. Your rights

Under Canadian and Quebec law, you have the right to:

• Access the personal data we hold about you.
• Have inaccurate data corrected.
• Request the deletion of your data.
• Withdraw your consent at any time.
• Obtain a copy of your data in a standard format.

To exercise these rights, write to privacy@clarido.ca. We will respond within 30 days.

7. How we protect your data

• HTTPS encryption for all communications.
• Passwords encrypted with modern hashing algorithms.
• Data access restricted to what is strictly necessary (principle of least privilege).
• Data isolation between organizations — you can only see your organization's data.
• Encrypted daily backups.
• Continuous monitoring of access and anomalies.

8. Cookies

We only use cookies essential to the service (authentication, language preference). We do not use advertising tracking cookies. We use Umami, a privacy-focused analytics tool that does not use cookies, does not collect personal data, and does not track users across websites. All analytics data is anonymous and aggregated. If we add non-essential cookies in the future, we will ask for your explicit consent before enabling them.

9. Children

Clarido is a business-oriented service. We do not knowingly collect data from individuals under 18 years of age.

10. Changes to this policy

We may update this policy. For significant changes, we'll notify you by email at least 30 days in advance. The last updated date is shown at the top of this page.

11. Contact us

For any questions about this policy or your personal data:

• Email: privacy@clarido.ca
• Mail: Clemer Labs Inc., Montreal, Quebec, Canada

You may also file a complaint with Quebec's Commission d'accès à l'information (CAI) or the Office of the Privacy Commissioner of Canada.